Windesheim University of Applied Sciences Deploys AltiGen's MaxACD Contact Center

SAN JOSE, CA — AltiGen Communications, Inc., a leading provider of Microsoft Unified Communications solutions, today announced that Windesheim University of Applied Sciences has deployed AltiGen's MaxACD contact center solution for Microsoft Lync.

In 2012, Windesheim University began their deployment of Microsoft Lync Server 2010. As part of their Lync deployment, the university recognized that they would need to implement a new contact center that would complement the company's Microsoft innovation investment. Three departments with a total of 41 employees and 3 departmental heads make use of AltiGens Contact Center functionality.

Qualified contact center solution

AltiGen's MaxACD Contact Center for Microsoft Lync is a qualified contact center solution and has passed Microsoft Lync ISV Qualification Program requirements to provide a simple to deploy, simple to use, and simple to manage feature rich call centre for Lync. Powerful features just as skills-based routing, multi-level Auto Attendant, a flexible and adaptable IVR with CRM integration capabilities, Call Recording and monitoring, and reporting are all tightly integrated with Microsoft Lync to provide a compelling communications solution either on premise or delivered through the cloud.

About AltiGen Communications AltiGen Communications, Inc. is a leading provider of Microsoft VoIP (Voice over Internet Protocol) business phone systems and Unified Communications solutions. Having more than 10,000 clients around the world, AltiGen solutions are designed for ease of use, to work with Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen's worldwide headquarters is in Silicon Valley, California, with international operations based in Shanghai, China. Local sales, service and support are provided by AltiGen's worldwide network of over 300 certified partners. For more information, call 1-888-ALTIGEN or visit the web site at www.altigen.com.

Trademarks Copyright 2012 AltiGen Communications, Inc. All rights reserved. Product names, logos, brands, and other trademarks featured or referred to within this press release are the property of their respective trademark holders.

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