Zingaya Unveils Zingaya Enterprise Edition

Provider of scalable, web-based VoIP (Voice over Internet Protocol) applications for enterprises, developers and customer service call centers, Zingaya, introduced Zingaya Enterprise, a new platform and API enabling VoIP (Voice over Internet Protocol) calls from a browser or a mobile app with a single click.

The desktop

"Web-browsing is migrating away from the desktop and into mobile devices like smartphones and tablets," stated Esteban Kolsky, a leading authority on Social CRM and founder of ThinkJar, an advisory and think-tank focused on customer strategies.

"Incorporating new research to enhance our customer service experience is what we are all about at SwimOutlet.com," comments Anthony Ramirez, SwimOutlet.com's Director of Customer Service. "We're always looking for ways to be ahead of the curve in terms of technologies and features and Zingaya gives us a new, user-friendly way to interact and service our clients."

Enhanced social CRM features around Zingaya's Enterprise Edition are; Enterprise-Grade Web and Mobile VoIP; Enterprise Customization where Zingaya Enterprise allows e-commerce companies and enterprise clients to build widgets that fit into existing customer call center workflows; and Enterprise-Grade Reporting where Zingaya Enterprise integrates with existing analytic workflows.

The new Zingaya SDK allows developers to easily build mobile and web apps using Zingaya's tested, deployed and scaled click to call VoIP platform.

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While the Philippines is a top outsourcing location for voice-based call centers - the company took India's crown away in that sector, for the moment from English-speaking Western nations - the nation has had a bigger challenge attracting non-voice business process outsourcing services. These are a staple of India's BPO industry. [ Read More ] 03/19/2012