Hosted IVR Systems Get Flexible with Interact

While cloud computing is pervading many areas of communications on the business and consumer sides of developing technologies, voice software and voice communications are often in the spotlight in this respect.

Most consumers know what the cloud’s relationship is to voice through popular association with Apple’s Siri feature on the iPhone 4S. Nevertheless cloud-based voice software runs the gamut to interactive voice response systems and voice applications.

Interact provides a hosted IVR solution that helps businesses develop applications in order to provide the best customer interactions. As many call center and telecom companies have been exploring the most cost effective ways to deploy voice applications, certain aspects of hosted platforms provide more flexible ways in which to do so.

Hosted IVR solutions, as opposed to legacy ones, give businesses advantages in varied ways including cost benefits and improved support. And during many think that these newer hosted solutions only work for large companies, the small and medium-sized businesses benefit as then without spending too much.

Interact officials noted, "With a hosted IVR solution SMBs can focus on their application research, and let us handle everything else. We take care of all the telephony management and provisioning, letting them focus on the applications that run their business."