Indosoft Names VBX Telecom as a Certified Reseller

As a global provider of Asterisk based contact center solutions, Indosoft has been successfully deploying and supporting its ACD and Dialer software suite at medium and large contact centers around the world, directly or through resellers. Q-Suite 5.5 for Asterisk delivers power, technology and flexibility needed for the ever increasing demands of customer interaction. It is a powerful feature-rich platform for customer contact centers at dramatically reduced costs of ownership and operation. Available as a multi-tenant software for both on-premise and hosted deployment, it leverages the advantages of the innovation stack of Asterisk, Linux, Apache and MySQL to provide an open architecture ACD with unsurpassed contact center functionality.

"With the rapid deregulation in telecommunications in South Africa, we are catching up to the world-wide adaptation of Asterisk as a choice switching platform for then generation telephony," says Peter Retief, Chief Innovation Officer of VBX Telecom. "We have been successfully deploying Asterisk based solutions since 2006. In Q-Suite, we have found a cost-effective, feature-rich, out-of the box, contact center software with a powerful ACD/Dialer engine. We are impressed with its sophisticated inbuilt GUI tools like the Agent interaction Script Builder and the Dialplan Builder as then as its extensive CTI library with .NET API."

"We are excited to have VBX Telecom as our Certified Resellers" says James Terhune, Chief Research Officer at Indosoft. "Their rich Asterisk and VoIP (Voice over Internet Protocol) background will compliment us in catering to the emerging South African market. The growing acceptance of Asterisk based contact centers around the world has created a favorable market for Q-Suite ACD. The .NET API for CTI Integration within Q-Suite ACD will provide VBX Telecom clients with the ability to incorporate Asterisk telephony and contact center operation into their ERP/CRM driven customer interaction platforms."

Proudly South African company

A proudly South African company, VBX Telecom specializes in new generation, VoIP PBX (Private -Automatic- Branch Exchange)s and Contact Center Solutions. Being fully committed to the ethos of entrepreneurial skills and development, VBX product offerings are ideally suited to the small and medium business arena, providing solutions for anything from 10 to 1000 user sites. VBX caters to different environments that feature multiple branches and distributed facilities just as retailers and financial services institutions. VBX has specialized in areas just as mining, gated complexes; contact centers and the hospitality industry.