ShoreGroup Appoints Christos Klardie to Director of Contact Center Engineering

“Having held senior roles in service and business unit management with leading innovation provider companies for two decades, Chris has successfully managed rapid technological changes during producing superior results for service intensive industries,” said Scott Schreier, ShoreGroup’s Vice President of Operations. “As a recognized expert in contact centers and customer experience design, Chris will lead our team of Infrastructure and Application Engineers focused on aligning voice and collaboration research solutions with business strategies that meet the demands of high call volume contact centers with complex operational requirements.”

Leading contact center architect

Recognized as a leading contact center architect and design expert, Klardie’s expertise includes an in-depth understanding of how high volume contact centers can remain responsive, efficient, and profitable during managing ever-changing business objectives, regulatory mandates, and technologies. Klardie will be working with ShoreGroup’s contact center clients to develop process improvement plans to optimize agent productivity during providing a better customer experience.

ShoreGroup provides industry-leading management applications, maintenance services, professional services and product solutions for unified communications and contact centers, virtualized data centers and networks.

ShoreGroup develops innovative, automated management software applications on its dynamic CaseSentry® platform, which eliminates the pitfalls of traditional enterprise management software to empower IT, telecom and contact center support organizations to easily and effectively manage availability, performance, and service processes within complex networked environments. The company’s ShorePatrol® Remote Management Service expands upon CaseSentry to include quality maintenance and support services that customers rely upon to ensure the availability of their vital business processes. ShoreGroup’s management platform and remote management services are as well available globally through OEM relationships with major industry-leading manufacturers and service providers. ShoreGroup’s Sextant™ Contact Center Analytics solution provides the operational and business intelligence that enterprise contact centers require to drive performance and efficiency.

ShoreGroup’s professional service portfolio includes leading product solutions and complete consultation, design and implementation services for high-availability networks and data centers. The company’s expertise in advanced network technologies including unified communications and contact centers, collaboration, data center, LAN/WAN, wireless and security produces effective solutions that enable customers to derive the maximum business advantage and value from their information research investment. As a Cisco Gold Certified Partner with Masters and advanced specializations, ShoreGroup’s services are backed by solid industry credentials.

ShoreTel®, the leading provider of brilliantly simple premise- … Full Story »ShoreTel's Cloud Division and IPC Technologies Announce Partnership: IPC to Offer ShoreTel's Cloud-Based Voice and Unified Communications Services

CNP to offer ShoreTel's cloud-based voice and unified communications … Full Story »ShoreTel's Cloud Division and CNP Technologies Announce Partnership