Verto Connect to Deliver Virtual PBXs to the South African Market

Vox Telecom Group, a telecom operator offering voice and data services to the South African market, is now offering a new hosted call center solution called Verto Connect that delivers virtual PBX (Private -Automatic- Branch Exchange) services to every business.

Vox Orion, a brand of Vox Telecom, offers comprehensive telecommunications solutions that include corporate voice solutions; data access and ISP services; a variety of PBX, SMART Board and video conferencing services; telephony management systems; corporate faxing; text messaging applications; and remote security monitoring.

The new virtual PBX solution can as well be leveraged in outbound dialing. A lot of call centers today use predictive dialing over VoIP (Voice over Internet Protocol), which causes flooding of the network. Nevertheless with the embedded Presence suite used in Verto Connect, it offers a progress dialing system which increases efficiency within the call center without damaging network performance.

The objective of the call center

"Depending on the objective of the call center and your calling patterns, you may have very different strategic research needs from the call center straightway door," Du Toit added. "Verto Connect is a complex product that could take up to six months to scope, properly configure and integrate into a customer's systems – however if they need the best, it's worth it."

Other services offered as part of Verto suite include Verto Supreme, a hosted Avaya PBX system; Verto Connect, a virtual PBX based on the same Avaya platform and Verto Standard; as then as a virtual PABX based on open source software.

The virtual PBX does not incur large upfront costs

The virtual PBX does not incur large upfront costs and there is limited hardware investment required. Just in case, upgrades are available automatically, as the scalability and flexibility of the system allows services to ramp up according to the individual needs of the business.