VoIP Overcoming Adoption Hurdles

Yaniv Epshtein, director UK & Nordics at AudioCodes, recently offered some thoughts in the industry journal MicroScope.co.uk on how to move to customer unified communications or Voice over IP in as painless a way as possible.

Adopting a Unified Communications platform to take care of their communications needs, just as voice, email, instant messaging, audio and video conferencing, is an option for more companies these days, however not as many are in fact jumping in and adopting it.

The UC vision

Epshtein notes that Microsoft Lync promises to deliver on the UC vision, combining instant messaging, VoIP (Voice over Internet Protocol)-calling, live meetings and videoconferencing. And if you were at Enterprise Connect in Orlando recently you heard from a steady parade, Epshtein says, of users talking about the "massive savings to be made when consolidating telecoms infrastructure."

Maybe so. Nevertheless still, adoption has been relatively scant. Epshtein says all that might change, now, that many of the obstacles heretofore keeping widespread VoIP are being conquered -- VoIP offers tremendous savings, significantly reduced OPEX costs, richer feature sets, enhanced endpoints, enormous flexibility and options when migrating, among other advantages.

In fact, Epshtein says, for those who actually have a problem letting go of their good old, reliable POTS handsets -- perfectly understandable, if something works fine it’s hard to wave it goodbye -- when combined with a PSTN setup, a VoIP-based system gives you a reliable survivability option which as well lets you handle any migration by degree to fit in with budget planning."

The fact that yes

Epshtein addresses squarely the fact that yes, much has been made of VoIP's interoperability issues "and the risks it posed to previous telecom investments," and finds that during that truly was a concern in years past, today new products from third-party vendors are easing the transition. To tell the truth, in the case of Microsoft Lync, he says, "vendors like AudioCodes provide products that enable generic SIP phones to be connected into the Lync environment," and if you want to replace your entire infrastructure, Lync runs an official certification program which ensures complete 'plug and play' compatibility.

In October TMC’s Erik Linask wrote that AudioCodes has made its name on the strength of its IP gateways and, more recently, its line of E-SBCs, a natural extension if its gateways. And as businesses continue to migrate to unified communications, those gateways and E-SBCs are going to increase in demand.

But, AudioCodes has as well been fairly stealthily growing its UC product line, having already launched its own line of IP phones, as then as its mobile UC client, both of which allow businesses to maximize on their UC implementations. The VMAS mobile UC client is already powering Vonage’s mobility solution.