Vox Verto Suite Offers Hosted PBX for Call Center Management Solution

The launch of Verto Connect, a hosted call center, means the Vox Telecom group now offers a PBX (Private -Automatic- Branch Exchange) solution for call center management and workforce management in every business. Verto Connect offers the full range of contact center functionality including multimedia, social media, co-browsing, dynamic scripting, intelligent routing, workforce management and quality assurance tools.

The Verto suite as well consists of Verto Supreme

The Verto suite as well consists of Verto Supreme, a hosted Avaya PBX system, Verto Connect, a hosted PBX based on the same Avaya platform and Verto Standard, a hosted PABX based on open source software.

Vox Orion works closely with customers to implement services that meet their needs. Depending on the objective of the call center and your calling patterns, you may have very different strategic innovation needs from the call center then door.

"A lot of call centre management tools use predictive dialing over VoIP (Voice over Internet Protocol), which floods the network with calls and could result in degraded quality. The Presence suite embedded in Verto Connect uses a progressive dialing system instead, which maintains efficiency within the call center without damaging network performance," he explained.

Vox Orion, a licensed telco, provides a suite of comprehensive telecommunications solutions that include corporate voice solutions, data access and ISP services, a variety of PBX, SMART Board and video conferencing services, telephony management systems, corporate faxing and text messaging applications, and remote security monitoring. As part of the black empowered Vox Telecom Group, Vox Orion is strategically positioned to leverage future opportunities within a constantly deregulating telecommunications environment.

"The Verto suite has all the advantages of hosted technologies," said du Toit. "There are no large upfront costs, there's limited hardware involved, upgrades and updates happen automatically and the whole system is designed to be scalable and flexible according to your business needs."