Vox Verto suite offers hosted PBX to suit every business

The launch of Verto Connect, a hosted call centre, means the Vox Telecom group now offers a PBX (Private -Automatic- Branch Exchange) solution for every business, according to Vox Orion MD Jacques du Toit.

Vox Orion works closely with customers to implement services that meet their needs, he adds. “Depending on the objective of the call centre and your calling patterns, you may have very different strategic innovation needs from the call centre then door. Verto Connect is a complex product that could take up to six months to scope, properly configure and integrate into a customer's systems - however if they need the best, it's worth it.”

Du Toit says Verto Connect has particularly valuable outbound dialling functionality. “A lot of call centre management tools use predictive dialling over VoIP (Voice over Internet Protocol), which floods the network with calls and could result in degraded quality. The Presence suite embedded in Verto Connect uses a progressive dialling system instead, which maintains efficiency within the call centre without damaging network performance.”

The Verto suite as well consists of Verto Supreme

The Verto suite as well consists of Verto Supreme, a hosted Avaya PBX system, Verto Connect, a hosted PBX based on the same Avaya platform and Verto Standard, a hosted PABX based on open source software. “This means we can serve the needs of nearly any customer, with options ranging from R70 per extension per month,” says Du Toit.

“The Verto suite has all the advantages of hosted technologies,” he adds. “There are no large upfront costs, there's limited hardware involved, upgrades and updates happen automatically and the whole system is designed to be scalable and flexible according to your business needs.”

Vox Orion, a licensed telco, provides a suite of comprehensive telecommunications solutions that include corporate voice solutions, data access and ISP services, a variety of PBX, SMART Board and video conferencing services, telephony management systems, corporate faxing and text messaging applications and remote security monitoring.

As part of the black empowered Vox Telecom Group Vox Orion is strategically positioned to leverage future opportunities within a constantly deregulating telecommunications environment. Our unbiased approach when it comes to innovation, combined with a dedication to cost minimisation and an uncompromising attitude towards service delivery, has resulted in us supplier partnering within excess of 7 000 South African corporate and government organisations.